Updated: 08/07/2025 | Views: 1976
Tebra currently supports SMS functionality across our platform modules, and we want to ensure your messages remain reliable, compliant, and patient-friendly. Patients expect fast, convenient communication—but rises in spam messaging and phishing have led to stricter Federal Communications Commission (FCC) regulations through the Telephone Consumer Protection Act (TCPA).
To protect patient messaging and ensure texts are not blocked or filtered, a System Administrator or provider must register for Application-to-Person (A2P) messaging for the practice. Completing the registration ensures that SMS communications sent from practices (e.g., appointment reminders, billing notifications, patient communications) are delivered reliably, not flagged as spam, and compliant with industry standards. This builds the patient's trust and awareness with dedicated practice dedicated 10 digit long code (10DLC) text numbers for clear sender identification.
Review the Application to Person (A2P) Registration FAQs for more details.
Before proceeding, have the following information ready:
- Legal Company Name
- Tax ID/EIN (if applicable)
- Legal Business Address
- An authorized representative contact name, email, and phone number
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Submit Registration
- Populate the Business Details:
- Business Type: Select the business type from the drop-down Private, Sole Proprietor, or Non Profit.
- Full Legal Name: Enter the official registered name of the business that matches the IRS Statement.
- Doing Business As (DBA): Enter the public facing name. If applicable, enter the legal company name as the DBA.
- Tax ID/EIN: Enter the Employer Identification Number (EIN) for verification.
- If Sole Proprietor was selected as the Business Type, enter the Last 4 of the Social Security Number (SSN) or the Government Issued Business License (if applicable).
- Website: Enter a publicly available website that verifies the legitimacy of the business.
 Tip: If the business does not have a website, enter the Tebra Care Connect profile link or a social media profile link (e.g., Instagram, Facebook) with details that match the business's information.
- Legal Business Address: Enter the physical/legal address of the business (no P.O. boxes) that matches the IRS Statement.
- Contact Information: Enter the contact details for an authorized representative responsible for the registration.
- Primary Contact Name: The first and last name of the contact.
- Contact Title: The contact's title.
- Contact Email: A valid email address for official correspondence.
- Contact Phone Number: A business phone number for verification.
- Primary Practice Phone Number: If applicable, enter the practice's phone number.
Note:
- This field only displays when a practice phone number is not populated in Practice Settings.
- If the form is saved as a draft, the phone number will not be saved and will need to be entered again.
- After the form is successfully submitted, the populated phone number updates in Practice Settings.
- Preferred Area Code: By default, the area code displayed is based on the address in Practice Settings.
- To select a different area code, click Choose My Own. Then, enter the preferred Area Code.
Note: The dedicated number and area code depends on availability and cannot be guaranteed.
- Verify the information populated is correct and matches the IRS Statement (where applicable). Then, enter the submitted Initials.
Tip: Incomplete or incorrect submissions may cause delays and require resubmission. Additional carrier fees may apply for resubmission due to incorrect information.
- Click Submit Registration when finished. The status changes to Pending.
Note:
- To save the form as a draft to complete at a later time, click Save Draft.
- To help prevent rejections, practices may receive a validation error after submitting the registration form. Review the validation message to choose how to proceed or review the Application to Person (A2P) Registration FAQs for more information.
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