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Reactivate Provider

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Updated: 06/01/2023
Views: 1677

System Administrators can reactivate a provider so that the provider is once again included in enterprise wide reports and appears in the list of providers when a user logs into the system.

Important Notes:

  • You will be charged a monthly subscription fee for each provider based on the subscription edition and the type of provider.
  • Recurring subscription fees are due in advance each month, pro-rated subscription fees are due in arrears for any new providers added within a month.  
  • Reactivating a provider in the Desktop Application (PM) will not reactivate them in Clinical or Engage. The desired module(s) will need to be added in the provider's Web User Role.

Reactivate Provider

  1. Click Settings > Providers. The Find Provider window opens.
    Tip_Icon.pngTip: When there are multiple providers listed, use the Look For search bar to enter all or part of a keyword for the provider. Then, click Find Now. 
  2. Find the provider then double click to open it. The Edit Provider window opens.
  3. Click Reactivate Provider at the bottom of the window. The Reactivate Provider window opens.
    • If it has been less than 30 days since the provider was deactivated, create a case  and include the provider's name to request the reactivation.
 Desktop_Providers_Reactivate.png
  1. Review the provider reactivation policies. Then, click Yes, Activate Provider Now.
  2. The Confirmation pop-up appears. Click Yes. The provider is reactivated.
 Desktop_Providers_ReactivateConfirm.png

 

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