Acknowledgement/Returned as unprocessable
This rejection message and solution is specifically for claims billed to BCBS, United Healthcare (UHC), or Aetna.
The actual rejection in their system is: SUBSCRIBER AND SUBSCRIBER ID NOT FOUND
This rejection has three possible causes:
Resolution steps will vary depending on the cause:
When all corrective actions are completed, rebill and resubmit all affected claims.
|Tip: Most subscription levels include access to a free eligibility check feature which can be used with many payers to verify a patient has active coverage. Utilizing this feature prior to submitting claims for a patient can help prevent this type of rejection.