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Tebra Help Center

Process Virtual Card Payment

Updated: 10/09/2025|Views: 6

Virtual cards are a payment method for insurance companies, health plans, and third-party payment vendors to issue payments to practices for patient services. Tebra Payments and Patient Collect (Stripe) activated practices can use this feature to securely deposit virtual card payments into the bank account designated for their payouts.

To learn how to process virtual card payments in the web platform, review Process Virtual Card Payment for Tebra Payments activated practices or Patient Collect (Stripe): Process Virtual Card Payment for Patient Collect (Stripe) activated practices.

Note: Processing virtual card payments do not automatically create unapplied insurance payments. If applicable, enter an insurance payment to manually apply payments to the appropriate service lines.

Navigate to Virtual Card

Desktop_EncountersMenu_ProcessVirtualCard.png

Process Virtual Card Payment (Tebra Payments)

  1. Enter the Payment Amount.
  2. Enter the Card Number, Expiration Date, and CVV code.
  3. Click Process Transaction when finished. The Payment Receipt displays.
    Note: The virtual card payment displays in the web platform under the Transactions (with Virtual Card as the Type) and an unapplied insurance payment is not automatically created in the Desktop Application (PM). If applicable, enter an insurance payment to manually apply payments to the appropriate service lines.
Desktop_VirtualCardPayment_TebraProcess.png

Payment Receipt

The virtual card payment receipt includes the payment method, payment date, amount processed, and transaction ID.

  • To print the receipt for record keeping, click Print Receipt.
  • To continue processing virtual card payments, click Process Another Virtual Card.
Desktop_VirtualCardPayment_TebraReceipt.png

Process Virtual Card Payment (Stripe)

  1. Enter the Payment Amount.
  2. Enter the Card Number, Expiration Date, and CVV code.
  3. Click Process Transaction when finished. The Payment Receipt displays.
    Note: The virtual card payment displays in the Stripe Dashboard under the Payments section of the Transactions and does not automatically create an unapplied insurance payment. If applicable, enter an insurance payment to manually apply payments to the appropriate service lines.
Desktop_VirtualCardPayment_StripeProcess.png

Payment Receipt

The virtual card payment receipt includes the payment method, payment date, amount processed, and transaction ID.

  • To print the receipt for record keeping, click Print Receipt.
  • To continue processing virtual card payments, click Process Another Virtual Card.
Desktop_VirtualCardPayment_StripeReceipt.png
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