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Tebra Help Center

Release Notes December 2025

Updated: 12/17/2025|Views: 32

On December 17, 2025, your Tebra account will be upgraded to the latest version. Features will be available the following day with the exception of specified timelines.

Billing

Billing General Improvements

  • 2026 Annual Code Update: Tebra was updated with the new code sets that go into effect January 1, 2026. Visit the CMS website for more general information about HCPCS and Fee Schedules.
    • HCPCS Level I and II
    • Medicare Fee Schedule (RVU, GPCI, Locality and Conversion Factor)
  • The character limit of the Degree field in the Provider record has increased from 8 to 20 characters.

Billing Resolved Issues

  • Fixed an issue where users experienced an error message when editing the date of a recurrent appointment
  • Fixed an issue where users experience a continuous loading icon attempting to upload a new document when sending a staff message

Clinical

Outbound Faxing

Tebra’s integrated faxing feature eliminates the need for external fax machines or third-party services by allowing healthcare providers and staff to send, receive, and manage faxes directly within the web platform. This solution streamlines document workflows, enhances security, and improves overall efficiency, allowing providers to focus more on patient care and less on administrative tasks.

To use outbound faxing, practices must be a Clinical subscriber with kFax enabled (Billing Subscriber).

Feature will be deployed to customers in phases and completed by the end of January 2026.

Send Fax

The option to send a fax only displays when kFax is enabled. If kFax was recently enabled, log out and back into Tebra to apply the change. Allow up to 10 minutes for the fax options to appear.

Note: The file size of all documents combined in a fax cannot exceed 10MB.

  1. Hover over the Platform icon and click on Documents. The Documents page opens.
  2. Select Fax: Find the document(s) to send the fax. If applicable, use search or filters to find specific documents.
    1. To send a single document, click the more options icon and select Send Via Fax. The New Fax panel opens.
    2. To send multiple documents, click to select multiple documents. Then, click the Document Actions drop-down and select Send Via Fax. The New Fax panel opens.
Platform_SelectFax.png
  1. Add Details:
    1. Enter the fax number (e.g., (555) 123-4567) for the recipient.
    2. By default, the Subject is automatically populated with the practice name. If applicable, edit the subject for the fax.
    3. Enter the name of the Recipient.
    4. If a patient is associated with the document, the patient name is populated.
      Note: If multiple documents were selected, the patient name from the first document is populated.
      • To remove the patient name, click X.
    5. Optionally, enter a Message for the recipient.
  2. Documents Included: Displays all documents included in the fax.
    • To remove a document, click X.
  3. Click Send eFax when finished. A green confirmation message displays when successfully sent. Review the fax status in Fax History.
    • To review a PDF of the documents before sending the fax, click Preview eFax. A new browser window opens.
Platform_SendFax.png
Navigate Fax History

The Fax History tab is only available when kFax is enabled.
  1. Hover over the Platform icon and click on Documents. The Documents page opens.
  2. Click the Fax History tab. The Fax History page opens.
  3. Fax Details: Displays the document Date, Message Subject, Document(s) Included, Delivery Status, Sender, Sent to, associated Patient, Recipient, Number (#) of pages, and Fax Size. Scroll as necessary to view more information.
    • To resend a fax with a failed status, click the more option icon and select Resend. The fax is sent to the same recipient number.
Platform_FaxHistory.png

Clinical General Improvements

  • Staff members can now add Tribal Affiliation, Occupation, and Occupation Industry in the patient's demographics to comply with regulatory requirements.
  • All Quest eLabs now include the ordering provider's electronic signature with a timestamp on the bottom of the requisition.
  • All tetanus vaccine have been updated to the current generic names.

Clinical Resolved Issues

  • Fixed an issue where the clinical note sections were displayed in the incorrect order when multiple problems were added to the assessment section
  • Fixed an issue where users received an error message when attempting to process a renewal request
  • Fixed an issue where users experience a blank screen when attempting to run the Patient List report
  • Fixed an issue where the incorrect CVX code for tetanus vaccination was sent to the immunization registry
  • Fixed an issue where the incorrect CVX was saved when the patient has multiple vaccines with the same vaccine type
  • Fixed an issue where users were unable to add ENFLONSIA or PENMENVY to the patient's immunizations

Platform

Platform Resolved Issues

  • Fixed an issue where appointment notes did not save when accessed through the Upcoming Appointment
  • Fixed an issue where users experienced an error message when editing the date of a recurrent appointment
  • Fixed an issue where users experience a continuous loading icon attempting to upload a new document when sending a staff message
  • Fixed an issue where the practice name's displayed incorrectly in a survey SMS when the name includes "&"
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