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Tebra Help Center

Two-Factor Authentication for Login

Updated: 06/12/2024|Views: 63331

Tebra is available at any time from any place you can access the internet. Contact your System Administrator for user account details.

If the account has Two-Factor Authentication (2FA) enabled, users must verify their identity when logging into Tebra, rather than just asking for a username and password.

Note: Users are logged out of Tebra after 15 minutes of inactivity. 

Web Platform Login

Follow the steps to log into Tebra using a web browser.

  1. Open an internet browser, such as Google Chrome or Firefox. 
  2. Type app.kareo.com in the top address bar and press Enter on your keyboard. The Tebra login page opens.
  3. Enter the email address associated with your Tebra username and your password.
  4. Click Login to Tebra. The Two-Factor Authentication page opens. 
Platform_Login_SignIn.png

Authenticate Login

If the user previously authenticated at the same location (i.e., same IP address), they will not be required to authenticate again for 7 days.

  1. Click to select "Email Address" or "Text Message".
  2. Click Continue. A 6-digit code is sent to the user's email or phone number based on the selected method.
    Note: The confirmation code expires after 15 minutes.
Platform_Login_Authenticate.png
  1. Once the code is received via email or text message, enter the 6-digit code in the Confirmation Code field.
    Note: Users has 7 attempts to enter the correct 6-digit code. If the user fails all attempts, the user account will be locked and will require a System Administrator to reactivate the user account.
  2. Click Confirm. The Dashboard opens.
Platform_Login_AuthenticateConfirm.png

Mobile App Login

Download the Tebra app from the App Store. Then, follow the steps to log into the Mobile App.

Note: Check the Mobile App Requirements for supported OS and devices.

  1. Open the app and tap Login to Tebra. The Log In screen opens.
  2. Enter the email address associated with your Tebra username and your password, then tap Login. The Setup a Passcode screen opens.
  3. Enter a 4-digit passcode. Then, enter the 4-digit passcode again to confirm. The Two-Factor Authentication screen opens.
Mobile_Login_Passcode.png

Authenticate Login 

If the user previously authenticated at the same location (i.e., same IP address), they will not be required to authenticate again for 7 days.

  1. Tap Email or Text Message. A 6-digit code is sent to the user's email or phone number based on the selected method.
    Note: The confirmation code expires after 15 minutes.
  2. Once the code is received via email or text message, enter the 6-digit code.
    Note: Users has 7 attempts to enter the correct 6-digit code. If the user fails all attempts, the user account will be locked and will require a System Administrator to reactivate the user account.
  3. Click Confirm. The Agenda opens.
Mobile_Login_Authenicate.png
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