Tebra Payments Terminal FAQs
Answers to the most common Tebra Payments Terminal questions.
Review Tebra Payments FAQs for additional information about Tebra Payments.
| Question | Answer |
| What is a Tebra Payments Terminal? | Tebra Payments allows the practice to consolidate their payment processors for front office and back office into one solution. The Tebra Payments Terminal offers a reliable and secure in-person payments solution that supports chip, swipe, and contactless payments, including Apple Pay and Google Pay. |
| What type of terminal devices are compatible with Tebra Payments Terminal? | Practices can choose from the Ingenico Lane 3600 and/or the Ingenico Link 2500. |
| What features does the Ingenico Lane 3600 card reader offer? | The Ingenico Lane 3600, manufactured by Ingenico, easily integrates with your practice thanks to its compact size and wide range of accessories. It connects to your web-based point of sale (POS) application via ethernet. It supports EMV chip, tap transactions, mobile wallet (ApplePay and GooglePay) and magstripe. Adhering to the latest PCI PTS v6 standards, the Lane 3600 payment terminal also includes an anti-theft Kensington lock slot, offering top-tier security for peace of mind. |
| What features does the Ingenico Link 2500 card reader offer? | The Ingenico Link 2500, a portable payment solution, is perfect for dynamic business environments that require secure, mobile transaction capabilities. It features a 2.4’’ color backlit display for clear visibility and a USB Type C connection for universal compatibility. The device supports comprehensive payment types including magstripe, EMV chip, and contactless methods, backed by Ingenico’s advanced security protocols. Stay connected with options like Bluetooth class II and dual-band WiFi, ensuring you can process payments efficiently wherever you are. The terminal’s USB Type C connection allows for fast data transfer and charging, supporting the terminal’s all-day usability. |
| Do the terminal devices print or email a receipt? | No. Receipts will be generated through the collect patient payment workflow:
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| Will I receive a free payment terminal from Tebra? | A credit card reader is not included, but card readers are available for purchase to use with Tebra Payments Terminal. |
| How do I purchase a Tebra Payments Terminal device? | To order a terminal device, review:
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| I don't see the Terminal Settings option in my practice. How do I order a device? | The option to purchase a Tebra Payments terminal device is only available for Tebra Payments activated practices. If you have not applied for Tebra Payments, you can learn how to submit an application through the:
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| How long will it take for me to receive a Tebra Payments Terminal device after purchase? | Typically, it takes about 3-5 business days for the terminal device to arrive after your purchase. However, delivery times can vary based on your desired shipping speed (e.g., Ground, 2 Day), location, and current shipping conditions. |
| What are the fees taken by Tebra for each transaction? | Review the Pricing Policy to learn more. |
| Will I receive a free credit card reader from Tebra? | A payment terminal is not included, but can be purchased. To learn how to order a device, review:
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| Are there financing options available? | The financing option allows a 24-month minimum commitment. You can choose to buy out the device, continue on the payment program, or return the device after the minimum period. Review the financing options when ordering a terminal device. Financing options are provided by the vendor (POS Portal, a ScanSource company). For assistance regarding financing, contact the vendor at (855) 838-4611, option 2 for assistance. Or request assistance via live chat on Tebra Payments Credit Card Reader by clicking the live chat icon on the bottom left of the page. POS Portal support is available between 8 AM - 5 PM Pacific Time. |
| Can I return a device for a refund? | You can return the device within 30 days. Contact POS Portal, at (855) 838-4611, option 2 for assistance. Or request assistance via live chat on Tebra Payments Credit Card Reader by clicking the live chat icon on the bottom left of the page. |
| Can I buy more than one payment terminal device? | Yes. You can purchase as many terminal devices as necessary for your practice. |
| How do I collect a payment using Tebra Payments Terminal? | To learn how to process a payment using the Tebra Payments terminal device, review:
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| Can I use another card reader with Tebra Payments Terminal? | No. Tebra Payments is designed to work seamlessly with specific terminal device models to ensure security and functionality. Specific software and encryption keys are loaded onto supported devices to guarantee compatibility and maintain support standards. To learn how to order a compatible device, review:
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| Can Patient Collect (Stripe) activated practices use Tebra Payments terminal devices. | No. These terminal devices are not compatible with Patient Collect (Stripe).
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| Who do I contact if I have issues with ordering/receiving the Tebra Payments Terminal device? | Contact POS Portal at (855) 838-4611, option 2 for assistance. Or request assistance via live chat on Tebra Payments Credit Card Reader by clicking the live chat icon on the bottom left of the page. To better assist you, verify you have the practice's Contact Name, Practice Name, and the terminal device's serial number. Review Navigate Tebra Payments Terminal Settings to learn how to find the device's serial number. POS Portal support is available between 8 AM - 5 PM Pacific Time. |
| Who do I contact if I have issues with Tebra Payments Terminal? | Contact Customer Care for assistance. |