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Tebra Help Center

Tebra Payments Terminal FAQs

Updated: 06/19/2024|Views: 227

Answers to the most common Tebra Payments Terminal questions.

Review Tebra Payments FAQs for additional information about Tebra Payments.

Question Answer
What is a Tebra Payments Terminal? Tebra Payments allows the practice to consolidate their payment processors for front office and back office into one solution. The Tebra Payments Terminal offers a reliable and secure in-person payments solution that supports chip, swipe, and contactless payments, including Apple Pay and Google Pay.
What type of terminal devices are compatible with Tebra Payments Terminal? Practice can choose from the Ingenico Lane 3600 and/or the Ingenico Link 2500.
What features does the Ingenico Lane 3600 card reader offer? The Ingenico Lane 3600, manufactured by Ingenico, easily integrates with your practice thanks to its compact size and wide range of accessories. It connects to your web-based point of sale (POS) application via ethernet.

It supports EMV chip, tap transactions, mobile wallet (ApplePay and GooglePay) and magstripe.

Adhering to the latest PCI PTS v6 standards, the Lane 3600 payment terminal also includes an anti-theft Kensington lock slot, offering top-tier security for peace of mind.
What features does the Ingenico Link 2500 card reader offer? The Ingenico Link 2500, a portable payment solution, is perfect for dynamic business environments that require secure, mobile transaction capabilities. It features a 2.4’’ color backlit display for clear visibility and a USB Type C connection for universal compatibility.

The device supports comprehensive payment types including magstripe, EMV chip, and contactless methods, backed by Ingenico’s advanced security protocols.

Stay connected with options like Bluetooth class II and dual-band WiFi, ensuring you can process payments efficiently wherever you are. The terminal’s USB Type C connection allows for fast data transfer and charging, supporting the terminal’s all-day usability.
Does the terminal devices print or email a receipt? No. Receipts will be generated through the collect patient payment workflow.
Will I receive a free payment terminal from Tebra? A credit card reader is not included, but card readers are available for purchase to use with Tebra Payments Terminal.
How do I purchase a Tebra Payment Terminal? Review Tebra Payments Terminal: Purchase to learn how to order a device.
I don't see the Terminal Settings option in my practice. How do I order a device? The option to purchase a Tebra Payments Terminal is only available for Tebra Payments activated practices.

If you have not applied for Tebra Payments, review Apply for Tebra Payments to learn how to submit an application.
How long will it take for me to receive a Tebra Payments Terminal after purchase? Typically, it takes about 3-5 business days for the terminal device to arrive after your purchase. However, delivery times can vary based on your desired shipping speed (e.g., Ground, 2 Day), location, and current shipping conditions.
What are the fees taken by Tebra for each transaction? Review the Pricing Policy to learn more.
Will I receive a free credit card reader from Tebra? A payment terminal is not included, but can be purchased.

Review Tebra Payments Terminal: Purchase to learn how to order a device.
Are there financing options available? The financing option allows a 24-month minimum commitment. You can choose to buy out the device, continue on the payment program, or return the device after the minimum period. Review the financing options when ordering a terminal device.

Financing options are provided by the vendor (POS Portal, a ScanSource company). For assistance regarding financing, contact the vendor at (855) 838-4611, option 2 for assistance. Or request assistance via live chat on Tebra Payments Credit Card Reader by clicking the live chat icon on the bottom left of the page.

POS Portal support is available between 8 AM - 5 PM Pacific Time.
Can I return a device for a refund? You can return the device within 30 days. Contact POS Portal, at (855) 838-4611, option 2 for assistance. Or request assistance via live chat on Tebra Payments Credit Card Reader by clicking the live chat icon on the bottom left of the page.
Can I buy more than one payment terminal? Yes. You can purchase as many terminal devices as necessary for your practice.
How do I collect a payment using Tebra Payments Terminal? Review Tebra Payments Terminal: Collect Patient Payment to learn how to process a payment using a terminal device.
Can I use another card reader with Tebra Payments Terminal? No. Tebra Payments is designed to work seamlessly with specific terminal device models to ensure security and functionality. Specific software and encryption keys are loaded onto supported devices to guarantee compatibility and maintain support standards.

Review Tebra Payments Terminal: Purchase to learn how to order a compatible device.
Can Patient Collect (Stripe) activated practices use these terminal devices. No. These terminal devices are not compatible with Patient Collect (Stripe). Review Stripe Terminal: Purchase to learn how to purchase a terminal device specifically for Patient Collect (Stripe) activated practices.
Who do I contact if I have issues with ordering/receiving the Tebra Payments Terminal? Contact POS Portal at (855) 838-4611, option 2 for assistance. Or request assistance via live chat on Tebra Payments Credit Card Reader by clicking the live chat icon on the bottom left of the page.

To better assist you, verify you have the practice's Contact Name, Practice Name, and the terminal serial number. Review Navigate Tebra Payments Terminal Settings to learn how to find the device's serial number.

POS Portal support is available between 8 AM - 5 PM Pacific Time.
Who do I contact if I have issues with Tebra Payments Terminal? Contact Customer Care for assistance.
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