Updated: 08/23/2022
Views: 1694
System Administrators can update a user's login email if the previous email entered is no longer valid.
Update User Account Email
- Navigate to User Accounts then click on the user to open. The user account opens to the General tab by default.
 Tip: When there are numerous users listed, use the Search user accounts box to enter all or part of a user's Name or Login email.
Note: Accounts created after May 9, 2016 will see Web Users.
- Enter the user's current valid Login email to which only they can access their emails for security purposes.
- Click Save Changes. The user's login email is updated.
- If the user has Account Administrator permissions, enter "ADMIN" to confirm and continue when prompted.
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Update Web User Email
- Navigate to Web User Roles then click Edit on the right of the user's name. The Edit User/Provider window opens.
- Enter the user's current valid E-mail address to which only they can access their emails for security purposes.
- If necessary, create a temporary password and/or edit the user's Roles, Additional Options, and Practice Access (if there are multiple practices within the account).
- Click Save User/Provider. The user's email has been updated.
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