Updated: 10/25/2023 | Views: 8466
System Administrators can create a temporary password for a user experiencing password issues. Once created, the user logs into Tebra with the temporary password and is prompted their password has expired and to create a new password.
Note: To protect the security of the account, Customer Care cannot reset or create passwords for users. If you are unable to remember your password, click Forgot your password? on the Tebra - Sign In window or I forgot my username/password! on the web platform login page.
Create User Account Password
- Navigate to User Accounts then click on the user to open. The user account opens to the General tab by default.
Tip: When there are numerous users listed, use the Search user accounts box to enter all or part of a user's Name or Login email.
Note: Accounts created after May 9, 2016 will see Web Users.
- Click to select "Set new password". Additional fields display.
- Set password and Verify password: Enter the temporary password and verify it by entering it again.
- Click Save Changes.
- If the user has Account Administrator permissions, enter "ADMIN" to confirm and continue when prompted.
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Create Web User Password
- Navigate to Web User Roles then click Edit on the right of the user's name. The Edit User/Provider window opens.
- Password and Repeat Password: Enter the temporary password and verify it by entering it again.
- Click Save User/Provider.
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