Release Notes July 2024
On July 18, 2024, your Tebra account will be upgraded to the latest version.
Billing |
Billing Reports: Claims
Increase practice productivity with a tailored Insurance Collections report that allows you to identify and analyze claims with outstanding balances to ensure they are being worked in a timely and efficient manner. Feature will be available by the end of July 2024.
August 2, 2024 Update: The effective date has been moved to end of September 2024.
September 18, 2024 Update: Feature availability for all customers has been moved to end of October 2024.
October 29, 2024 Update: Feature availability for all customers has been moved to end of November 2024.
December 2, 2024 Update: Feature availability for all customers has been moved to end of December 2024.
Navigate Insurance Collections Report
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Billing General Improvements
- The patient's date of birth (MM/DD/YYYY) now displays next to the patient's name on the New Encounter window.
Clinical
Clinical Resolved Issues
- Fixed an issue where providers received an error message "Pharamacy is not found in EPCS for NCPDPID" when renewing a controlled substances
- Fixed an issue where users were unable to add the Chikungunya vaccine to the patient's immunizations
- Fixed an issue where users received an error message when attempting to access their Direct Inbox
- Fixed an issue where medications were removed from the patient's active medication list when a refill request results in a Denied response due to a DOB mismatch
- Fixed an issue where providers were unable to retrieve the patient's medication history
- Fixed an issue where a rectal boil section was erroneously added to a clinical note
- Fixed an issue where users received an error message when attempting to access the patient's facesheet
- Fixed an issue where providers received an error message "NDC code is not valid. Please discontinue the medication and prescribe a new one." when renewing a prescription
Engage
Engage General Improvements
- For providers who have a Google Business Profile, online scheduling enabled, and a complete Tebra Care Connect profile: Tebra now automatically adds an online booking option to your Google Business Profile to allow patients to complete their appointment requests through Tebra Care Connect.
Platform
Platform General Improvements
- The patient self-scheduling feature has been streamlined with several updates to help reduce drop-offs in the booking process for providers to secure more appointments. These enhancements will include the following features by the end of July 2024:
- Optional Fields: Better identify required vs optional fields in the online booking form(s)
- Calendar Navigation: Calendar navigation on mobile to allow for quicker selection of future dates to view availability
- Progress Bar: Provides patients with a clear visual guide of the steps needed to complete the booking process
- The practice can now view a simplified invoice that reduces complexity and improves transparency.
- Front office staff and providers can quickly review the patient's last and next scheduled appointment on the appointment card. Feature will be available by the end of July 2024.
Platform Resolved Issues
- Fixed an issue where patients did not receive a survey after their appointment was completed
- Fixed an issue where patients did not receive a birthday message from the practice
- Fixed an issue where clinical assistants were unable to access the recall page
- Fixed an issue where location-based emails and text messages appear in Location Inbox when location-based messages are disabled
- Fixed an issue where patient statements were not delivered for some customers
- Fixed an issue where some users experience a continuous loading icon when attempting to access Tebra Payment features
Patient Experience
Patient Experience General Improvements
- Google's Reserve feature is now available for customers with active scheduling and a complete Tebra Care Connect Profile. Grow your practice by adding an online booking Call-to-Action (CTA) to your designated Google Business Profile. The online booking button will guide patients to finalize their appointment requests through Tebra Care Connect.
Practice Growth
Practice Growth General Improvements
- Google's Reserve feature is now available for customers with active scheduling and a complete Tebra Care Connect Profile. Grow your practice by adding an online booking Call-to-Action (CTA) to your designated Google Business Profile. The online booking button will guide patients to finalize their appointment requests through Tebra Care Connect.