Release Notes October 2020

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Updated: 10/22/2020
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On October 22, 2020, your Kareo account will be upgraded to the latest version.

Billing

Enter Drug Information in the Encounter

Drug information such as the National Drug Code (NDC) number, unit count (UC), and unit of measure (UM) can be entered directly in the encounter at the service line level for claims billing purposes. To prevent claim rejections, contact the payer to verify the required drug information.

Enter Drug Information

When creating a new encounter or editing an encounter, click Customize under the Procedures section. The Customization pop-up window opens.
Note: The Customize button may not display if the encounter layout and fields were previously customized. If the button is not displayed, right click in the Procedures section and select Customize.
Scroll down the list to locate NDC then drag and drop to the desired location in the Procedures section. The NDC, UC, and UM columns display.
Enter the service line information with the appropriate drug information.
Note: The Units amount would account for the total dosage administered to the patient (e.g., 2 Units with UC of 1 means 2 dosages were administered to the patient).
- NDC: Enter the 11-digit NDC number (excluding hyphens).
- UC: Enter the unit count (e.g., if 1 vial is 1 mL, the UC is 1).
- UM: Enter the unit of measure (e.g., if 1 vial is 1 mL, the UM is ML).
  Note: The MCG and MG qualifiers are only accepted on paper claims.
Once finished, save or approve the encounter.

Enter Drug Information in the Procedure

Additional drug information related to the National Drug Code (NDC) number such as the unit count (UC) and unit of measure (UM) can be entered in the appropriate fields of the Procedure record. When submitting claims for these procedures, contact the payer to verify the required drug information to prevent rejections.

Enter Drug Information

When creating a new procedure or editing a procedure, under the Drug Information section:
- Enter the Drug Name.
- Enter the 11-digit NDC Number (excluding hyphens).
- Click the drop-down arrow and select the appropriate Unit of measure.
  Note: The MCG and MG qualifiers are only accepted on paper claims.
- Enter the Unit count.
Click Save.
Repeat the steps as needed for any additional procedures. Once finished, log out and back into Kareo to see the changes when entering procedures in an Encounter or Procedure Macro.

Note: For Procedures and/or Procedure Macros where drug information was previously entered, Kareo has attempted to migrate the NDC Number and unit of measure to the designated fields. However, the unit count needs to be entered manually as this is new data. Be sure to review the Procedures and/or Procedure Macros and edit them as necessary.

Billing General Improvements

The ICD-10 codes have been updated with the new 2021 ICD-10 codes. Visit the CMS website for more information about the ICD-10 codes.
The two new Category I CPT codes, 99072 and 86413, have been added. Visit the AMA website for more information about the new CPT codes.
Audit logs have been added to Insurance Case and Policy records.

Billing Resolved Issues

Fixed an issue where the zero after the period for certain 2021 ICD-10 codes was not displaying
Fixed an issue where patient statements could not be saved to file for printing

Clinical

Prescription: Days Supply

For clinical quality measure reporting, providers participating in the incentive program can now record prescription days supply. The field is available on the new prescription, add to medication list, renew prescription, change prescription, or drug favorites page.

The Days Supply field is recorded for reporting purposes only. It will not be sent electronically to the pharmacy or populate on a printed prescription.

Long-Term Care Facility

For clinical quality measure reporting, providers and clinical assistants can now document the patient's long-term care facility history.

Add Long-Term Care Facility

Open the patient's record.
Click History. The History page opens.
Click Long Term Care Facility. The Hospitalizations / Procedure page opens.
Click +History Item.
Select the Admission Date.
Enter the Facility Name.
Select the Discharge Date.
Add Comments, if necessary.
Click Save when finished.

Medication Reconciliation

For clinical quality measure reporting, providers and clinical assistants can now indicate if a medication reconciliation was Performed or Excepted due to Medical Contraindication. Perform a medication reconciliation through a clinical note or the patient's medication list.

Perform in Clinical Note Create a note or open an existing note for the patient. Click the Medication section. The Medications pop-up window opens. Select Performed or Excepted - Medical Contraindication from the drop-down. Continue with patient care and sign the note when finished.
Perform in Medication List Open the patient's record. Click Medications. The Active Medications page opens. Select Performed or Excepted - Medical Contraindication from the drop-down.

Clinical Resolved Issues

Fixed an issue where users received an error message when creating a note from the patient chart
Fixed an issue where users received an error message when submitting an eLab order
Fixed an issue where users received an error loading preference list message when creating an eLab order

Engage

Engage Resolved Issues

Fixed an issue where some morning appointment reminders were not sent to patients

Mobile

Mobile Resolved Issues

Fixed an issue where users received an error message when attempting to save a document on the patient's chart
Fixed an issue where providers were unable to prescribe multivitamins through the mobile app