eRx Enrollment FAQs

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Updated: 03/26/2026 | Views: 36

Answers to the most common ePrescribing (eRx) enrollment questions.

For answers to the most common prescribing and eRx questions, review Prescribing FAQs.

For answers to the most common electronic prescribing for controlled substances (EPCS) questions, review EPCS FAQs.

eRx Enrollments

Question	Answer
How does a provider enroll for ePrescribing?	Review eRx Enrollment to learn more.
Is enrollments completed at the practice or provider level?	Enrollments is completed per provider. If the practice has multiple providers, each provider will need to complete enrollments separately.
Does every provider need to complete the ID.me verification process?	Yes. Providers must complete the ID.me verification process themselves to enroll for ePrescribing.
What is ID.me?	ID.me is a federally-certified identity provider that verifies the identity of all prescribers.
Can the provider save their progress during the verification process and finish it later?	Yes. The provider can exit the ID.me window at anytime during the verification process. To continue with the verification process, the provider will access eRx Enrollment again and click Verify with ID.me. Then, follow the prompts to proceed with the verification process.
Can a staff member initiate and/or complete the ID.me verification process on behalf of the provider?	No. The provider must click Verify with ID.me and complete the ID.me verification process themselves.
What type of documentation or information is required for the verification process?	The provider will need their: Current government issues photo ID (e.g., driver's license or passport) National Provider Identifier (NPI) Social Security Number They will also need access to a device (e.g., computer, tablet, etc.) with a camera or a smartphone.
Who does the provider contact if they have issues completing the ID.me verification process?	Tebra cannot assist with issues related to the ID.me verification process. For assistance, contact ID.me via chat on help.id.me by clicking the chat icon on the bottom right of the page or email healthcare.support@id.me.
After the verification process is completed, how long does it take for the eRx enrollment to process?	3-5 business days. If the provider was previously enrolled with Surescripts and require a change of vendor, allow up to 7 business days.
Which vendor does Tebra use to ePrescribe?	Tebra uses SureScripts for ePrescribing.
Can a provider ePrescribe using multiple EHR systems?	New medication can be prescribed out of multiple EHR systems. Refill request can only be returned into one EHR system per address.
What happens if the provider is already enrolled for refill request with another EHR system?	Review the Change of Vendor FAQs to learn more.
How would a provider prescribe if they have multiple licenses with different addresses/DEA numbers?	Providers can select the service location when writing a new prescription and the system automatically performs a DEA license lookup based on the selected location and the provider’s registered locations in Surescripts. Notes: Each location with a different address must be created as a service location for the practice. Each service location must be EPCS enrolled with the DEA numbers to be eligible as a registered location.
Where is the DEA number stored?	DEA numbers are only stored in SureScripts, not Tebra.
How would a provider enroll with multiple DEA numbers?	It would depend on the type of DEA number. If the provider has multiple DEA numbers due to practicing in different states, the provider will need to be linked to SureScripts for each state and DEA number. If the provider has a DEA waiver that starts with an X, enrollments cannot be completed due to restrictions in SureScripts. The DEA waiver will need to be added when the medication is prescribed.
What happens if the practice moves after eRx enrollment is completed?	Contact the Enrollments team with the following information to request an address update. The practice address in the web platform must match the address in SureScripts to allow prescribers to successfully ePrescribe. Provide the following information to the Enrollments Team: Provider Name Provider NPI Account ID Practice name Old address New address

Change of Vendor

Question	Answer
What is a Change of Vendor Request?	A Change of Vendor (COV) request is a required process to move your active eRx profile associated with the prescription refill service from one software vendor to another.
Is a COV request required to prescribe or cancel a prescription in Tebra?	No. Once eRx enrollment is completed, the provider can prescribe medications electronically from Tebra. A COV request is only required when the provider wants to switch their prescription refill request services from their previous Electronic Health Record (EHR) to Tebra.
What if I am already enrolled for refill requests with another EHR system when I switch to Tebra?	The Enrollments team will enable an eRx profile without the refill service and email you for approval to move the refill request from your previous system to Tebra. The provider must complete the following steps when a COV request is required: Reply to the eRx enrollment confirmation email or contact our Customer Care team to indicate you want to proceed with the change of vendor. The Enrollments Team will notify you once this request with SureScripts has been initiated. Note: The entire process typically takes 4–7 business days to complete after Tebra initiates the request. Providers can continue to ePrescribe as usual while the COV process is processing. SureScripts will contact you directly (via phone or email) to confirm your want to switch to Tebra. It is important to respond to SureScripts promptly to avoid delays. Once approved, the refill request services will be turned off for the previous system. You will receive an email from Tebra letting you know that refills have been activated and moved over to Tebra.
Can refill requests go through more than one EHR system?	No. Federal regulations limit the refill service to only one EHR system per provider profile (using the same NPI and address) at a time. While you can prescribe new medications from multiple EHR systems, refill requests must be returned to a single system.
How do I move my e-prescribing refill services away from Tebra?	You must initiate the transfer process with the new EHR vendor you wish to move services to.
What happens to my prescribing privileges in Tebra when I switch to a new vendor?	Once the COV is approved, your profile will be removed from Tebra EHR. This means you will immediately lose all eRx and EPCS privileges in Tebra.
What if I want to prescribe with Tebra again after switching away?	If you ever decide to return to Tebra, you will need to complete the eRx enrollment and EPCS enrollment process again.
Can Tebra cancel an outgoing change of vendor request?	No, Tebra cannot cancel a request after it has been initiated by your new vendor. You must contact the new vendor or SureScripts directly to cancel.