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Tebra Help Center

Prescribing FAQs

Updated: 07/07/2023|Views: 9744

Answers to the most common prescribing and ePrescribing (eRx) questions.

For answers to the most common electronic prescribing for controlled substances (EPCS) questions, review EPCS FAQs.

eRx Enrollments

Question Answer
How does a provider enroll for ePrescribing? Review eRx Enrollment to learn more.
Is enrollments completed at the practice or provider level? Enrollments is completed per provider. If the practice has multiple providers, each provider will need to complete enrollments separately.
Does every provider need to complete the verification process? Yes. Providers must complete the verification process themselves to enroll for ePrescribing.
What is is a federally-certified identity provider that verifies the identity of all prescribers.
Can the provider save their progress during the verification process and finish it later? Yes. The provider can exit the window at anytime during the verification process. To continue with the verification process, the provider will access eRx Enrollment again and click Verify with Then, follow the prompts to proceed with the verification process.
Can a staff member initiate and/or complete the verification process on behalf of the provider? No. The provider must click Verify with and complete the verification process themselves.
What type of documentation or information is required for the verification process? The provider will need their:
  1. Current government issues photo ID (e.g., driver's license or passport)
  2. National Provider Identifier (NPI)
  3. Social Security Number

They will also need access to a device (e.g., computer, tablet, etc.) with a camera or a smartphone.

After the verification process is completed, how long does it take for the eRx enrollment to process? 3-5 business days. 

If the provider was previously enrolled with Surescripts and require a change of vendor, allow up to 7 business days.
Which vendor does Tebra use to ePrescribe? Tebra uses SureScripts for ePrescribing.
Can a provider ePrescribe using multiple EHR systems? New medication can be prescribed out of multiple EHR systems. Refill request can only be returned into one EHR system per address.
What happens if the provider is already enrolled for refill request with another EHR system? The Enrollments team will email the provider for approval to move the refill request from the previous system to Tebra. Once the approval is received, refill requests will be turned off for the previous system and moved over to Tebra within 4-7 business days.
How would a provider prescribe if they have multiple licenses with different addresses/DEA numbers? A provider can only have one address, license, and DEA number linked per practice. To prescribe using a different address, a new practice will need to be created for each location.
Where is the DEA number stored? DEA numbers are only stored in SureScripts, not Tebra.
How would a provider enroll with multiple DEA numbers? It would depend on the type of DEA number.
  • If the provider has multiple DEA numbers due to practicing in different states, the provider will need to be linked to SureScripts for each state and DEA number.
  • If the provider has a DEA waiver that starts with an X, enrollments cannot be completed due to restrictions in SureScripts. The DEA waiver will need to be added when the medication is prescribed.
What happens if the practice moves after eRx enrollment is completed? Contact the Enrollments team with the following information to request an address update. The practice address in the web platform must match the address in SureScripts to allow prescribers to successfully ePrescribe.

Provide the following information to the Enrollments Team:
  • Provider Name
  • Provider NPI
  • Account ID
  • Practice name
  • Old address
  • New address

Prescriptions and Medications

Question Answer
Do I need special paper for prescribing? Regulations for printed prescriptions vary from state to state in the U.S. If your state requires special security paper for prescription printouts, you can search for and order paper that meets your state's regulatory requirements at

Exception for New York State: All prescription paper used in this state must be obtained directly from the State of New York. There are no approved prescription paper vendors for the State of New York.

You are solely responsible for ensuring that your use of third party products and services meets your requirements and those of all applicable laws. Tebra shall not have any responsibility or liability for or related to your use of any third party products or services.
Can Tebra send prescriptions electronically to pharmacies in my local area? Yes. Tebra is Surescripts certified for new prescriptions and electronic renewals, allowing you to send prescriptions electronically to any pharmacy connected to the Surescripts national network.
Why can't I find the patient's preferred pharmacy? Try the following options to search for a specific pharmacy:
  • Verify that the pharmacy is connected to the Surescripts electronic network
  • Use only lowercase letters when searching by pharmacy name
  • Search by city or zip code only
  • Confirm that the correct Pharmacy Type has been selected from the drop-down menu (Retail, Mail Order, or Both)
Can a supervising provider be added to a prescription? Yes. In the provider's user account, click Enable Supervising Provider for Prescribing. Once enabled, the provider will have the option to select a supervising provider when ePrescribing.
Can someone other than the provider prescribe in Tebra? Only the provider enrolled for ePrescribing can submit new prescriptions.

Providers can assign a proxy to respond to eRx Renewal Requests from the pharmacy on their behalf.
Does Tebra support compounding medications? No, Tebra does not support compounding medications. Tebra's medication workflow only supports prescribing specific medications not specific ingredients that make up compounds.
Can a provider prescribe partial quantity? Yes. There are two options to indicate a partial dispensing as the Quantity when prescribing:
  • Enter a decimal value leading with a zero (e.g., "0.5") as the Quantity.
    Note: The quantity description of the medication being prescribed displays on the right of the Quantity amount and the Total quantity updates based on the amount entered.
  • Or use the Pharmacy Notes to indicate the correct quantity the pharmacy should dispense.
Can providers prescribe DME supplies (e.g., test strips, crutches, oxygen equipment, and etc)? The following are available to be electronically prescribed:
  • Blood Glucose Tests
  • Blood Glucose-Ketone Comb. Test Supplies
  • Compression Panty/Undergarment
  • Compression Stockings
  • Compression and Vascular Support Products
  • Diabetic Supplies
  • Diagnostic Test Devices and Supplies
  • Drug Application Supplies
  • Syringes
  • Needles
  • Facial Masks
  • Glucose Monitoring Test Supplies
  • Glucose Monitoring and Insulin Admin Supplies
  • Glucose-Ketone Monitoring Test Supplies
  • Nebulizers
  • Nebulizer Accessories
  • Insulin Needles-Syringes and Admin Supplies
  • Irrigation-Type Syringes
  • Oral Dosing Devices
  • Urine Glucose Tests
  • Urine Glucose-Acetone Combination Tests
  • Urine Ketone Tests
Other DME supplies can only be prescribe as a Custom Drug via printed prescription.