Message Center: Sending Limits

Messaging Rate Limits

These rate limits and guidelines are designed to enhance the security of our platform and protect both users and practices from potential security threats, including phishing attempts by hackers.

Here's what you need to know about the messaging rate limits:

• Sending too many messages within a short period may result in a 1-minute disablement.
• A maximum of 20 patients can be added to a new patient email or text message.
• Replying to existing messages is unlimited for users.

Important Note: If you encounter a messaging limit while composing a message, please be patient and avoid closing the window. You may need to wait up to 1 minute before you can successfully send your message. To safeguard your message content, consider copying and pasting it into a safe location to prevent any data loss.

Optimizing Your Message Sending Ability

To efficiently reach multiple recipients without hitting individual messaging limits, consider using the following features:

• Patient Groups: Create a new patient group or use existing patient groups to send messages to multiple patients at once.
  Note: Patient Groups can contain more than 20 patients.