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RxInform Medication Adherence

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Updated: 10/21/2025 | Views: 0

RxInform powered by DrFirst helps providers close the medication adherence gap with zero extra work. When a prescription is submitted, send patients a SMS via RxInform with a link to a HIPAA-compliant portal where they can view prescription details, set reminders, and access educational information about safe use and potential side effects.

The patient must have a mobile number in their chart to receive a link to RxInform.

Notes:

Feature available by the end of October 2025.

Access Patient Medications

  1. Enter the first 2–3 letters of the patient's name or date of birth (mm/dd/yyyy) in the top navigation bar search box.
  2. Click to select the patient from the auto-populated results. The patient's Facesheet page opens.
  3. Click Medications. The Active Medications page opens.
 Clinical_Medications_Access.png

Create Prescription

In addition to the new prescription workflow, RxInform can be sent from the renew medication workflow.

  1. Prescribe a medication and click Send Medication. The New Prescription (Preview) pop-up window opens.
  2. By default, “Send prescription reminder via SMS” is selected.
  3. Click Confirm. The patient receives a text message from RxInform with a link to the portal.
 Clinical_RxInform_Prescribe.png

Patient Experience: RxInform

  1. After the patient receives the text message, patient taps on the link.
  2. Patient enters their date of birth and taps View Prescription. The portal opens.
  3. Patient can tap the medication to view educational information such as instructions on how to take the medication, side effects, and cautions.
 PatientExp_RxInform_Access.png
  1. Patient can tap Set a Reminder to schedule a reminder to pick up a prescription.
  2. Patient taps on a Date and Time. Then, taps Confirm Time.
  3. Patient receives a reminder text message on the selected date and time.
 PatientExp_RxInform_Reminders.png

RxInform FAQs

Answers to the most common Rx Saver Coupon questions.

Question Answer
Can the RxInform link be resent after the prescription is sent? No. An RxInform SMS cannot be resent to the patient.

If the SMS fails to send, it will be sent on the subsequent reorder or prescription for the patient.
What is the difference between RxInform(powered by DrFirst) vs Rx Saver Coupon (powered by GoodRx)? Rx Saver Coupon (GoodRx) and RxInform (powered by DrFirst) work together to solve different aspects of the medication non-adherence problem.
  • Rx Saver Coupon (GoodRx)is a price transparency and couponing tool-focused exclusively on reducing out-of-pocket medication costs through discount coupons. They remove the affordability barrier by automatically delivering cost savings-ensuring price is never the reason a patient doesn’t fill their prescription.
  • RxInform (powered by DrFirst) is an education-first patient engagement platform-comprehensive solution addressing multiple barriers to medication adherence beyond just cost. They remove knowledge, forgetfulness, and follow-up barriers through education, reminders, and ongoing engagement-ensuring patients understand and remember their medications.
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