eRx Pending Order

Prescription order delegation helps streamline the prescription writing process by allowing clinical staff to queue up medication orders for approval. Clinical staff with a Clinical Assistant user role can add medications (including controlled substances) to prepare prescriptions. Providers can then quickly review and approve the medication order from the patient's chart or the Pending Orders list, reducing the provider's administrative burden.

Pending orders must be completed by an eRx enrolled prescriber. EPCS enrollment is also required when controlled substances are prescribed in the order.

The pending order is available for 7 days from the day it was created. Orders not sent to the pharmacy within 7 days will be removed from the patient's chart and the medications will need to prescribed again (if applicable).

Note: All pending orders for the practice is displayed and cannot be filtered.

Feature available by the end of October 2025.

Access Pending Orders Pending orders can be accessed from various locations: the Outstanding Items list on the Dashboard, the patient's chart, or the Pending Orders dashboard. Hover over the Clinical icon and click eRx Requests. The Renewal Requests tab displays. Click the Pending Orders tab. The delegated orders displays.
Review Pending Order Select an order. To remove an order, click Remove Order. Then, click Remove on the pop-up window to confirm. Click View Order Summary. The Order Summary page opens.
Review the prescription(s) to verify the correct medication, quantity, refills, patient instructions, reason for prescription (optional), and pharmacy is correct before sending to the pharmacy. Note: Prescriptions cannot be edited. To make changes, delete the medication and add a new prescription. To permanently remove a medication from the order summary, click the trash icon. To add an additional prescription, click Add Another Rx. To cancel the order and permanently remove all medications from the order summary, click Cancel Order. Click Send to Pharmacy when finished. The order is sent to the pharmacy and the eRx Pending Order page opens. If the order contains controlled substances, authenticate the prescription.