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Tebra Help Center

Two-Factor Authentication (2FA) for Sign In

Updated: 06/12/2024|Views: 1870

Once you have reviewed the system requirements and have installed the Desktop Application (PM), open Tebra and log in using the email address and password associated with your Tebra user account. Contact your System Administrator for user account details.

If the account has Two-Factor Authentication (2FA) enabled, users must verify their identity in addition to entering their login email and password when signing into Tebra.

Sign In with Two-Factor Authentication

  1. Double click the Tebra desktop shortcut icon. The Tebra - Sign In pop-up window opens.
    • To open Tebra through the start menu, click Start > Tebra.
  2. Enter the Login/Email and Password.
    • If the password cannot be recalled, click Forgot your password?. The Forgot your password? page opens then follow the instructions to reset the password.
  3. Click Sign In. For users with access to multiple Tebra accounts, click the drop-down arrow and select the account. The Tebra - Two Factor Authentication pop-up window opens.
    Note: Users that have previously authenticated at the same location (i.e., same IP address) are not required to authenticate again for seven days.
Desktop_Tebra_SignIn.png
  1. Click to select "Email Address" or "Text Message".
  2. Click Confirm. A 6-digit code is sent to the user's email or phone number based on the selected method.
    Note: The confirmation code expires after 15 minutes.
Desktop_2FASignIn_LoginMethod.png
  1. Once the code is received via email or text message, enter the 6-digit code in the Confirmation Code field.
    Note: Users have seven attempts to enter the correct 6-digit code. If the user fails all attempts, the user account is locked and will require a System Administrator to reactivate the user account.
  2. Click Confirm. The Desktop Application (PM) dashboard opens.
    • For users with access to multiple practices in the account, the Select Practice to Open window opens. Then, click on the practice name to open.
Desktop_2FASignIn_ConfirmCode.png
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