Release Notes July 2026
On July 22, 2026, your Tebra account will be upgraded to the latest version. Features will be available the following day with the exception of specified timelines.
Customer Care Portal
On July 16, 2026, Tebra introduced a new and improved support experience, the Customer Care Portal.
The Customer Care Portal is built to help you get answers and assistance faster. With this new experience, you’ll be able to:
- Access support resources in one location
- Find answers faster through an improved knowledge base
- Submit and manage support requests more efficiently
- Stay informed about updates and support activities
For more information, review the Customer Care Portal FAQs.
Billing |
AI Billing Assistant
Tebra’s AI Billing Assistant includes the AI Claim Review and Unapproved Encounters report features. AI Claim Review gives billers a second set of expert eyes before claims are submitted, helping catch issues early, reduce denials and avoid costly rework. The Unapproved Encounters report lists the denial risk level and probability allowing billers to quickly identify and prioritize encounters that require further review.
For more information about Tebra's AI Billing Assistant, contact your Sales Representative or Account Manager.
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Run AI Claim Review
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View Unapproved Encounters Report
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Billing General Improvements
- Practices experiencing issues generating proof of timely tiling (POTF) from within the Desktop Application (PM) for claims submitted electronically to Trizetto can now generate POTF from within the web platform as a temporary solution while our engineering team builds the permanent, long-term solution. For more information, review Proof of Timely Filing.
Billing Resolved Issues
- Fixed an issue where users experienced blank windows when using Parallels for the Desktop Application (PM)
- Fixed an issue where electronic claims submitted through Jopari did not display the current claim statuses
- Fixed an issue where users received an error message when attempting to upload a file when sending a message to another staff member
- Fixed an issue where users were unable to successfully dismiss the Tebra Checklist from the web platform Dashboard
- Fixed an issue where Patient Collect (Stripe) activated practices received an error when collecting a payment using the WisePOS E Terminal
Clinical
Wiley Treatment Planner
Tebra’s Wiley Integration provides your clinical team with the gold standard of evidence-based care templates directly in their workflow. This ensures your practice stays compliant, documentation remains high-quality, and your therapists spend more time with patients and less time typing.
Feature available for Clinical subscribers for an additional subscription fee per month per provider. Review the Pricing Policy for more information.
Enable Wiley Treatment Planner
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Access Wiley Treatment Plan
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Clinical General Improvements
- Tebra upgraded the Notes List to provide a more reliable and accurate clinical documentation experience, complete with updated role and status filtering, preserved pagination, and automatic migration for all historical notes. Feature will be deployed to customers in phases and completed by end of July 2026.
Clinical Resolved Issues
- Fixed an issue where users received an error message when attempting to generate a patient education PDF
- Fixed an issue where users received an error message when attempting to access a patient’s treatment plan
- Fixed an issue where the patient’s referral document time stamps incorrectly displayed one day later
- Fixed an issue where labs were missing when printing the patient’s chart
- Fixed an issue where users were unable to view, manage, or delete drug favorites from the list
- Fixed an issue where providers were unable to successfully send a continuity of care via UpDox
- Fixed an issue where problems added to the assessment section of the clinical note is not saved in the correct section
- Fixed an issue where users were unable to deactivate system generated note types
- Fixed an issue where the Immunization exports are showing as Unknown when the patient demographic option Hispanic or Latino is marked as Decline to Specify
- Fixed an issue where patient names were not displayed on the Lab and Studies page
Platform
Enhancement: Calendar Scheduling Drawer
Streamline your practice’s scheduling workflow with Tebra's new scheduling drawer. Office staff can now manage schedules, individual or group appointments, breaks, and time off directly from the calendar view—allowing them to instantly spot scheduling conflicts, adjust time blocks, and save valuable administrative time without ever losing their place.
Feature will be deployed to customers in phases and completed by end of August 2026.
Review Scheduling Drawer
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Platform General Improvements
- Tebra has introduced automatic SMS backups for appointment confirmations, ensuring patients without an email on file receive a text confirmation.
- Patients can now access a provider's Tebra Care Connect profile directly from the Online Scheduling window to easily review their specialties and background before booking.
Platform Resolved Issues
- Fixed an issue where users received an error message when attempting to change an appointment status in the Platform and the same appointment cannot be found in the Desktop Application (PM)
- Fixed an issue where patients appointment confirmation messages display as a new message in the Message Center
- Fixed an issue where the providers sub-specialties incorrectly displayed on the practice’s Tebra Care Connect profile
- Fixed an issue where users were unable to successfully dismiss the Tebra Checklist from the Dashboard
- Fixed an issue where users received an error message when attempting to upload a file when sending a message to another staff member
Practice Growth
Practice Growth Resolved Issues
- Fixed an issue where the reason for visit is missing when both the reason for visit and online booking reasons are populated when scheduling an appointment
Tebra Payments
Tebra Payments Resolved Issues
- Fixed an issue where some transactions were not listed on the Payouts report










